Senior Field Service Representative - Birmingham, Ala.

Checkpoint’s Banking division offers a wide range of electronic banking security products including branch alarms, CCTV and access control systems; drive in windows, drawers and audio; drive-in remote systems and full-service ATM’s.

The Senior Field Service Representative is responsible for performing semi-complex installations and preventive and corrective maintenance on standard security equipment and systems. 

Primary Responsibilities:

• Performs semi-complex installations, periodic preventive and corrective maintenance on entire banking product line for financial institution customers in metro Birmingham and Tuscaloosa areas.
• Includes products such as alarms, video, access control, remote drive-in units, and various physical security products - especially competitive equipment.
• Installs a moderate range of products and systems within standard time and cost allowances at customer locations.
• Troubleshoots products and systems to identify and correct mechanical and electronic malfunctions.  Modifies and/or updates products and systems as required.
• Develops professional customer relations and maintains a high level of customer satisfaction within assigned territory.
• Maintains parts inventory, tools, manuals, publications and equipment.
• Prepares and processes detailed service product failure and expense reports.
• Maintains company vehicle and parts inventory.
• Handles routine paperwork, computer aided tasks, including using and troubleshooting with laptop.
• Continually develops technical knowledge, customer relations and administrative skills through formal training programs, on-the-job training and self-study.

Job Requirements:

• 2 year technical degree or equivalent combination of education and experience preferred
• Minimum of 10 years field experience in related parts of our business
• Previous experience working with burglar, access control, CCTV and physical banking industry equipment.
• Ability to learn complex diagnostic techniques and perform advanced preventive and corrective maintenance on sophisticated electronic security systems.
• Excellent interpersonal, verbal and written communication skills.
• Computer proficiency and strong aptitude for numbers
• Attention to detail and proven ability to produce quality work.
• Ability to work independently the majority of the time; and can also work in a team environment.
• Excellent time management, problem solving and organizational skills.
• Ability to communicate technical issues to customers.
• Previous experience with Mosler, Diebold, ADT or similar companies, preferred
• Valid driver’s license in current state of residence.
• Ability to work overtime, some weekends and holidays, and be on-call, as required on a rotation basis.

 Physical Requirements:

• Ability to lift up to 65 lbs and 25-55 lbs overhead.
• Ability to work on ladders
• Ability to travel up to 50-60% to customer and company locations.

Checkpoint offers a comprehensive compensation and benefits package, 401(k), employee stock purchase plan, tuition reimbursement and more in an employee-focused and goal-oriented organization.  Please submit your resume with salary requirements to:

Equal Opportunity/Affirmative Action Employer
Drug Free Workplace